Refund Policy

Refund Policy – North Herefordshire Home Help

Effective Date: 9.5.25

Refund Policy Overview

At North Herefordshire Home Help, we are committed to delivering high-quality, person-centred care. We strive to ensure all services are delivered as agreed, with professionalism, reliability, and compassion. This refund policy outlines the circumstances under which refunds may or may not be issued.

Non-Refundable Charges

• Services cancelled with less than 24 hours’ notice are non-refundable, unless the cancellation is due to exceptional circumstances (e.g., emergency hospital admission).

• Bank Holiday services, charged at double time, are non-refundable once delivered.

Refundable Circumstances

Refunds may be issued in the following situations:

• If a scheduled service is missed or not delivered through fault of the provider, and no suitable alternative arrangement was made.

• If a payment was made in error or in advance for services that were later cancelled with appropriate notice.

All refund requests will be handled on a case-by-case basis and must be made in writing within 7 days of the relevant service.

How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and contact details

• The date and time of the service in question

• The reason for your refund request

Email: olivernhhh@gmail.com
Phone: 07572240593
 

We aim to respond to all refund requests within 5 working days.

This Refund Policy was last reviewed on: 9.5.25