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Privacy Policy

At North Herefordshire Home Help, we are committed to protecting the privacy, dignity, and personal information of all our clients, families, and staff. This privacy policy explains how we handle personal data and outlines our approach to confidentiality and safeguarding.
 

What Information We Collect

We may collect the following types of information:

  • Full name, address, phone number, and emergency contact details

  • Health and medical information necessary for care provision

  • Medication details

  • Care plans and risk assessments

  • Preferences, routines, and cultural/religious considerations

  • Records of visits, care provided, and observations

All information is collected for the sole purpose of delivering safe, effective, person-centred care.


How We Use Your Information

Your personal data is used to:

  • Develop and maintain your support plan

  • Provide appropriate care and support

  • Monitor quality, safety, and compliance

  • Communicate with other professionals (e.g. GPs, social workers) when necessary and with consent

  • Fulfil legal and regulatory obligations

We will never share your information with third parties for marketing purposes.


Confidentiality Statement

We treat all personal information with the utmost confidentiality. Access to information is limited to staff who require it for their role in providing care. All staff members sign a confidentiality agreement and are trained in data protection, confidentiality, and GDPR compliance.

We will not disclose your information without your permission, except in cases where we are legally required to do so or if we believe there is a serious risk to your health, safety, or the safety of others.


Safeguarding Commitment

North Herefordshire Home Help is fully committed to safeguarding vulnerable adults in our care. If there are concerns that a client is experiencing or at risk of abuse, neglect, or harm, we have a legal duty to act.

This may involve:

  • Reporting concerns to the local authority safeguarding team

  • Working with health or social care professionals to ensure safety

  • Informing relevant family members if appropriate

In any safeguarding situation, the client’s wellbeing, wishes, and best interests will be prioritised in accordance with the Care Act 2014.


How We Store Your Information

All paper records are stored securely in locked storage, or in your home. Digital records are held on encrypted devices or secure, password-protected systems. We retain records only for as long as necessary and in line with data protection laws.


Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Withdraw consent (where applicable)

  • Request deletion of data (subject to legal exceptions)

To exercise these rights, please contact us using the details below.


Contact Us

For questions or concerns about this privacy policy or your data,

Contact: Oliver Reynolds
Phone: 07572240593
Email: olivernhhh@gmail.com

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